Building an Empowered Product Organization

I write about Product Management and Technology development. For more, you can follow me on Twitter or LinkedIn.

When I took over at Savi as their Head of Product, one of the first things I set out to do was to engage the entire company as Product acolytes. This is something I had seen done at Capital One, done myself at WEX, and was now repeating at a post-A startup. No doubt my Customer Service, Distribution, and Operations partners would have small requests for me (bugs, small features, etc.) that I would need to resolve. But they would also contain the…