I write about Product Management and Technology development. For more, you can follow me on Twitter or LinkedIn. When I took over at Savi as their Head of Product, one of the first things I set out to do was to engage the entire company as Product acolytes. This is…

6 months ago, one of my Product Managers mentioned to me that she was pregnant. She had just changed roles and was a new PM, and was worried about taking time off so quickly in her new role. I assured her things would be fine, but we would need to…

One of the salient lessons I learned early in my transition from GM to PM, was that language really matters. Some (meetings magically became “ceremonies”) matter less than others (there’s a big difference between safe and SAFe). My favorite example of this is the in the prioritization of learning. My…

In my journey to be a better product manager, I’ve decided to analyze my favorite apps to see what makes them great. Below, I discuss how…

I’ve been asked by a couple dozen young analysts (some still in school, others 1–3 years into their career) for career advice over the past few months. I’ve met these folks at school (undergrad and B-school), at work, and at conferences. Given how many times I’ve given this speech, I…

I had the great fortune of attending Finovate this year. After sharing thoughts with some colleagues at Capital One, I thought it might be useful to share it with the broader world. Here are some quick notes on the demos that stood out for me. (Update: I’ve added links to…

I attended Finovate last week and was amazed. There are so many interesting innovations being deployed in our industry: Voice integration (Clinc, Moven, and pretty much everyone else) Rewards Management (TangoCard, Swych, Dynamics, Coin) Bots (Personetics, Fiserv, Kore, and about a dozen others) Platformification (Backbase, Moonraft/Catamera, Avoka, ebankIT, UrbanFT) Security…

Recently, Santander sent me a letter informing me that my Extra20 account was being ported to a new, less exciting product called “Simply Right Checking.” I had been waiting on this letter since the day I signed up for the account (more on that in a second). More importantly, there…

Whether it’s the vision of Jimmy Stewart, or simply memories of free lollipops and clock radios, banks used to be associated with positive feelings. However, shrinking margins have led to fewer locations, limited giveaways, and diminished customer service. Simultaneously, scandals have tarnished the industry’s image.